Returns & Exchanges


Exchange Policy:
You are always welcome to exchange. If you keep all tags and packaging in NEW condition and the item/items have not been worn, item/items can be exchanged. The shipping fees to send the new items to you and the shipping fees to send the items back to us are your responsibility.

Return Policy:
If you are not 100% satisfied with your purchase, you can return your order to our warehouse (within 30 days) for a full refund of the product(s) price. We believe that in order to have the best possible online shopping experience, our customers should not have to pay huge restocking fees if they cannot use the items purchased. This simply means that if you need to exchange/return a size, change types, or just don't like the items purchased you can send them back for a full refund of the product price.

For quick and easy refunds and exchanges, please follow these simple guidelines:
- Products must be in the new, unworn, original condition you received them in and in the original box and/or packaging with all tags attached.  Box and/or packaging must be new and not damaged, etc.
- Items must be returned within 14 days of the original purchase date.
- Once your return is received and inspected by our fulfillment centers (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to the original credit card used for payment within 5 days.

Please note that depending on your credit card company or bank, it may take an additional 2-10 business days after your credit is given for it to post to your account. Items returned that have been worn or damaged will not be accepted back for refund. Items with missing parts and/or missing tags will not be accepted back for refund. Please note that special order items (items that we do not normally carry) are non-returnable or exchangable .

The item/items that need to be returned can be sent to:

Active Life Bracing
P.O. Box 625
Meridian ID 83680-0625

Include your packing slip or a paper with your name, address, telephone number and a brief note with the reason for the return. When we receive the item/items your exchange/refund will be processed within 48 Hours.
Returns/Exchanges received without packing information or purchaser info will not be processed.
Please make sure you get a tracking number when you send your items back to us so you can make sure they arrive.
We are NOT responsible for lost packages that customers ship back.

Our Easy Shipping Rates Are As Follows

U.S. Domestic Rates
Standard Ground
$12.95
USPS Priority
$12.95
3 Day Select
$19.95
2nd Day Air $25.95
Next Day Air $39.95


At ActiveLifeBracing.com we strive to ensure that each order is fulfilled properly and quickly. We want all of our customers be satisfied with their shipment. However, occasionally errors do occur. To ensure your satisfaction please check all merchandise upon receipt. Should you need to return and item contact customer service immediately via our Contact page or by phone at 208-887-9071.

Rush Processing: This option pushes your order to the front of the shipping line if placed no later then 11AM Mountain Time. Most orders will be processed and shipped within 24 Hrs of purchase on normal business days. We make every attempt to ship your order providing the item(s) are in stock.

We generally have everything in stock and can ship right out. Your delivery time depends on the shipping method you choose. We recommend you order in enough time in case you will need to exchange.

  • Standard Ground Shipping $12.95
    (Ground generally takes 3 to 10 business days)

     
  • Priority Shipping $12.95
    (Priority generally takes 3 to 6 business days)
     
     
  • 3 Day Select Shipping $19.95
    (3 Days takes 3 business days,however it does not count the pickup day or weekends.)

     
  • 2nd Day Air Shipping $25.95
    (2 Days takes 2 business days, however it does not count the pickup day or weekends.)

     
  • Next Day Air $39.95
    (Overnight shipping, however it does not count the pickup day or weekends.)

     
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